S&R
Shipping & Returns
How we process, ship, and handle returns for orders placed on our website.
01Overview
This policy explains how CCL Peptides Solutions processes, ships, and handles returns for orders placed through our website. By placing an order, you agree to the terms below.
At a glance: Free shipping across the U.S.A. · Typical 2–3 business day delivery via USPS · Orders ship after payment clears · Products are supplied lyophilized and securely packaged.
02Order Processing
Orders are typically processed within 1 business day after payment has cleared. Orders placed on weekends or U.S. public holidays are processed the next business day. We may require additional verification before processing certain orders, which can affect timing.
03Shipping Rates & Methods
We offer free standard shipping on all orders within the United States, sent via the United States Postal Service (USPS). Any expedited options, where available, are shown at checkout.
04Delivery Times
Once dispatched, orders typically arrive within 2–3 business days, depending on destination and carrier conditions. Delivery estimates are not guaranteed and may be affected by factors outside our control, such as weather or carrier delays.
05Shipping Areas
We currently ship only within the United States. We do not ship internationally at this time.
06Tracking
When your order ships, we will email a tracking number so you can monitor delivery. Please allow up to 24 hours for tracking information to update after dispatch.
07Packaging & Handling
Products are supplied lyophilized (freeze-dried) and packaged discreetly and securely to preserve integrity in transit. Upon receipt, you are responsible for promptly inspecting and properly storing your products in accordance with our Product Care guidance.
08Lost, Delayed & Damaged Shipments
If your order is significantly delayed, arrives damaged, or does not arrive, contact us within [e.g., 7 days] of the expected delivery date. Please retain all packaging and provide your order number and photos of any damage so we can investigate with the carrier and determine an appropriate resolution.
09Returns & Refunds
Because our products are sensitive research materials whose integrity cannot be verified once they leave our control, all sales are generally final and we are unable to accept returns of opened or used products.
We will, however, make things right in cases of:
- Incorrect item shipped (you received a product different from what you ordered);
- Damaged or defective product confirmed on arrival;
- Non-delivery confirmed with the carrier.
In these cases, contact us within 7 days of delivery with your order number and supporting photos. Approved resolutions may include a replacement or refund of the affected item.
10Cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel an order before it has been dispatched; once an order has shipped, it can no longer be cancelled.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any dispute shall be subject to the exclusive jurisdiction of the courts located in USA.
11Contact
For any shipping or returns question, reach us:
Questions about this policy?
Contact us at [email protected] or (727) 339-7093, 7901 4th St N, STE 300, St. Petersburg, FL 33702.